培養其對旅館客務管理各項專業知識及訂房管理實務操作能力，對未來觀光產業發展趨勢及需具備能力能有興趣，幫助其自信心培植及主動求知精神，為未來進入職場準備。1.台灣旅館及民宿發展現況及未來趨勢2.飯店組織客務部職掌及工作內容了解3.訂房作業及操作演練4.服務中心作業5.客房接待及與服務6.客房規劃及相關專業知識學習7.客房安全維護8.線上訂房及總機作業學習Customer Service training its hotel management expertise and the ability to operate booking management practices for the future development trend of the tourism industry and the need to have the ability to have the interest to help their self-confidence and initiative to cultivate spiritual knowledge, prepare for the future into the workplace.
- Teacher: 雅萍 張